• Mack Services
  • Mack Services

Meet MACK Services

The team of MACK Services is here to help you operating and maintaining an amusement ride from MACK Rides. Since a ride is only good when it is actually running, MACK Rides has firmly anchored the MACK Services division within the company. Someone is on the end of the hotline twenty four hours a day, seven days a week to provide fast and expert assistance when technical problems or other urgent matters arise. Anyone who commissions MACK Rides to develop and build an individual ride can be sure of a long-lasting and close working relationship. That’s because MACK Rides remains in constant contact with the park operator and its technical staff via its service team even after the ride has been built.

24/7 MACK Services Hotline

To reach our team also on weekends please call us at

+49 180 56 22 333

During our business hours our experts can also be reached in the office.
Contact information can also be found here.

MACK Services Engineering

Just as the industry envolves also our spare parts do - for creating a costomer-friendly and cost-effective portfolio our engineering team will support you

We find the best solution for your ride

The expertise of our engineers is the key for our high quality of  spare-parts and retrofits

MACK Services Spare Parts

We offer worldwide supply with original spare parts. Optimized logistics processes make sure that the parts reach their destination as fast as possible.

Find just the right parts for your ride

Genuine spare parts from MACK Rides ensure that all system components interact smoothly.

MACK Rides Other Services

We want successful existing rides to continue to be safe, reliable, and appealing. Therefore we can offer retrofit kits to several of our attractions. MACK Rides can provide you with state-of-the-art single lap bar restraints even for older rides. Just contact us and ask about our retrofit program.

  • Mack Services

Why Choose Us

      • A high-skilled team is available for you 24/7
      • We are in a constant process of providing retrofits for our classics
      • Our large spare part stock includes many important ride components
      • We offer education classes for maintenance as well as operation in Europa-Park from practice for practice

What Client’s Say

We’re totally happy with the installation which had a very tight schedule (…) [All MACK guys] were all a pleasure to deal with. (…) MACK has been one of the best.
Sea World San Diego, USA, SeaWorld San Diego
I feel MACK offer one, if not the best allround services in the theme park indurstry. MACK’s staff are always helpful and have over met my aspirations
Martin Cowdrey, Chessington World of Adventures
I appreciate the very quick reponse time with enquiries, good communication and always very keen to assist.
Ken Spiller, Warner Village Theme Park Group